One of our core values at CampusLogic is “We love our customers and they know it.” There’s no better way of showing that love than by giving our customers valuable support tools for free! The success of our customers drives everything we do here at CampusLogic. We’d like to kick off 2017 by making sure you’re aware of some of these resources and you know how to use them to drive awesomeness in your Financial Aid Office.
As a CampusLogic customer, you have access to:
1. A Customer Success Manager
All our customers are assigned a Customer Success Manager (CSM). Your CSM is your personal tour guide, on hand to show you how to use your CampusLogic products every step of the way. Your CSM also will ensure you’re up to date on information, features, and resources. He or she will provide answers to all your questions, offer ideas about how to maximize what CampusLogic does for your office efficiency, and to keep you updated on future releases.
Every member of our Customer Success Team is an expert in our products and in Financial Aid. Most are previous Directors of Financial Aid; all are passionate student advocates.
How to maximize this free resource: Your personal CSM is more than happy to set up a monthly or quarterly recurring meeting (even if it’s just 15 minutes) to chat. The goal is to ensure that you’re getting the most value out of your CampusLogic products.
2. Unlimited Support
Our support of your success goes far beyond our amazing technical support. By offering “unlimited support,” we mean that we are here to support you and answer any of your questions–about products, financial aid topics, or just about anything. A good rule of thumb to follow: When you are trying to figure something out and it’s taking more than five minutes, open a support ticket–let us help you! Putting in a ticket means you can shift your focus back to your daily tasks, while we dig into the issue.
The fastest way to get an answer is to put in a new support ticket. Our team of CSMs always watch for support tickets, and focus on fast responses that bring resolutions to questions and issues.
How to maximize this free resource: Learn how to open a Freshdesk support ticket. If you’re not sure of the process, take advantage of your No. 1 free resource—your CSM. He or she will be more than happy to show you how start a support ticket.
3. Webinar Training
Free webinar training sessions happen weekly on Tuesdays and Thursdays. Do you have new team members who need to get up to speed on how CampusLogic works? Or, do you need a refresher for yourself or a colleague? These free webinars are a great resource for exactly those (and other) types of situations. Let us do the heavy lifting, so you can keep at the important job you do every day with students.
Hosting these trainings in a webinar allows us to offer them frequently and builds community, as you’ll be able to hear and learn from questions other schools ask during the Q&A portion of each webinar.
￼Perfect for anybody who will be working in StudentForms and providing support to students.
A deep-dive training for anyone who will be doing file review in StudentForms.
Learn how to use 399 Workbench–a complimentary feature in StudentForms–to find, compare conflicting information related to, and clear C Code 399.
How to maximize this free resource: Sign up as often as you need, and encourage your staff to join as well.
We wish you an #awesome 2017, and hope to see you take advantage of all our free resources that help you make financial aid even awesomer! (And we do like to hug a lot, but only in a work-appropriate, uncreepy way.)
About the Author
A veteran in the emerging Software-as-a-Service (SaaS) industry, Chrisy joined CampusLogic in early 2016 after leading customer success teams at Mozy and Infusionsoft. She holds a master’s degree in Leadership from Grand Canyon University, where she also served as an enrollment advisor. Our Customer Success guru, Chrisy drives strategies that ensure customers get the most value from their investment—and have the personal support they need.More Content by Chrisy Woll, VP Customer Success