[NASFAA 2018 Presentation] Satisfied Employees Isn’t Enough: How to Drive an Inspired #FinAid Office

“Satisfied Employees Isn’t Enough: Organization Tips, Culture Shifts & Tech Hacks to Drive an Inspired #FinAid Office”—a NASFAA 2018 session in Austin—featured Nick Jenkins, Director of Financial Aid at Lenoir-Rhyne University, Patti Kohler, Director of Financial Aid at Western Governors University, and Mike Yohe, Exec. Dir. of Student Financial Services at Southeastern University. Experts in their field—and #awesome CampusLogic customers—the trio walked through their respective leadership philosophies challenges they’ve faced driving employee engagement, and shared how technology helps create the BEST employee experience.

NASFAA 2018 Session: Inspired Employees

Are the things taking up your time in the Financial Aid Office the most important for reaching your institution’s goals? Until we can manage time, nothing else matters. Learn how to gauge your staff’s organizational styles, how aligning to institutional strategic priorities can help you win at higher levels, and why ‘satisfied’ employees are just the beginning—inspired employees are the goal. You’ll be able to do more with less when you rethink how you’re using your time, how you drive the best experience for staff, and when you put people (students and staff) at the center of every process.

Key Takeaways

  1. Job Satisfaction Today
    • Your employees’ motivations
    • 2008 job satisfaction survey
  2. Organizing Basics to FinAid
    • Employee styles
    • Strategic plans
    • Students
  3. Your Superpower: Documentation
    • Reduces employee stress
    • Creates buy-in
  4. Tech Hacks You Need
    • Hacks you already have
    • Tech empowers employee satisfaction
  5. Agile FinAid
    • What is Agile?
    • Tips and tools

Download the presentation here >

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