Almost overnight, a decades-old financial aid system built on envelopes, fax machines, and counter service was forced to go virtual. Your job instantly got harder.
A few weeks later, schools shifted from asking "How long will this last?" to figuring out a new normal where virtual tools have a permanent place in day-to-day interactions. Over the next few months, financial aid offices will be challenged to find new ways to remove barriers and support students.
There is no better time to move beyond paper-based, in-person transactions and invest in anytime, anywhere technology and automation to rebuild an exceptional student experience and let you focus on advising instead of administrative tasks. While the next few months will be challenging, financial aid teams who remain focused on student financial success will thrive.