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Kick Off The New Aid Year With a Little Less Stress
Wish there were a slow-motion button for the new aid year? Catch your breath and get started on the right foot with tips from Chrisy Woll to help you wrangle everything with ease.
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College Decision Day: Big Dreams, Big Decisions
Dream Realizers are working overtime to help students make the right decisions for their futures on College Decision Day 2019.
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Channeling Your Inner Super Powers
Your team is full of individuals with super powers! But do you know what they are? VP of Customer Success Chrisy Woll shares tips to empower your team to be great at what they’re great at.
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Goal Setting: The Gift That Keeps on Giving
2018 is racing toward a close—are you ready for a whole new year? VP of Customer Success Chrisy Woll shares some 2019 goal-setting tips, and shares why she’s looking forward to FSA.
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Exceptional Resources For You—Offer Ends Never
Dedicated resources, all-inclusive training, and a nationwide network of support—sounds #awesome, right? We take customer service so seriously that our VP, Chrisy Woll, wrote an infomercial! (Kinda).
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New Year, New You—Aid Year That Is
The 2019-20 aid year is here, whether you’re ready or not. VP of Customer Success Chrisy Woll offers tips, tricks, and words of wisdom to get your FA office off to a great start.
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Take Back Your Day: Eliminate Time Wasters
It’s so easy to get bombarded at work with meeting after meeting or fall into the procrastination trap, but VP of Customer Success Chrisy Woll has a few tips and tricks to eliminate time wasters.
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How Underperforming Drives Customer Success
If you were a student at your school, what grade would you give your Financial Aid office for customer service? Read how underperforming in the FA Office can create better service experiences.
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Putting the YOU in UserCon2018
User conferences are valuable because they’re by you, for you—and focused on products and services you use daily. Customer Success Guru Chrisy Woll explains why you should plan to attend UserCon2018.
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It’s Graduation Season—Time to Celebrate the Dream Achieved (And All the Steps It Took to Get There)
As graduation season approaches, Chrisy Woll suggests managing any big accomplishment by celebrating all the little things it took to get there.
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How to Make Feedback More Than Just Another Dirty Word
Customer Success Guru Chrisy Woll is dropping F-bombs! Feedback, that is. Here’s why it’s her favorite F-word—and how you can embrace giving feedback as a positive practice for growth.
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Strive for Success by Creating a Discipline of Execution
Need a more effective way to manage projects, solve problems, and keep your team focused on results? VP of Customer Success, Chrisy Woll, shares how a discipline of execution can change everything.
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3 “Easy” Steps for Better Customer (Student) Success
Ideas about improving customer success keep Chrisy Woll up at night. If you’re concerned about student success, you can probably relate. Here are a few tips to help you rest easy in 2018.
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Gratitude Is an Attitude, Here’s How to Turn it into a Verb
Gratitude is the key to a happy life, says VP Chrisy Woll. It can also be a way to help make others’ lives better. Here’s her Gratitude Challenge—with tips for making a difference.
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Rules? What Rules? How to Embrace Your Inner Rule-Breaker
Resident rule-breaker—and Customer Success guru—Chrisy Woll offers insights into three rules that are meant to be broken. Transform your campus by rejecting, “how it’s always been done.”
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“Could This Be Sent by Text?”
Are you using text messaging in your student communications strategies? VP Chrisy Woll explains why it’s absolutely necessary. She offers these best practices to keep students engaged.
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Ready to Change More Lives? It’s that Time of Year Again!
“When I think of our purpose, ‘to help schools change lives,’ I think about the lives that have been changed by education—including mine and my daughter’s,” says Chrisy Woll, VP of Customer Success.
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“No Pain, No Gain”
“Learning, innovating, and changing how we do something can cause us pain,” writes our VP of Customer Success Chrisy Woll. “But once you get through it, something miraculous happens...”
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Grit: How to Embrace the Nitty Gritty of Success
Grit is a key indicator of a person’s success in achieving goals. It isn’t necessarily something you’re born with but it can be learned and practiced. Chrisy Woll, VP of Customer Success, explains.
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Simplify Your Life at Work with These 3 Tips
What’s preventing you from accomplishing the true purpose of your work? Remove the clutter and simplify your life at work with these tips from our VP of Customer Success, Chrisy Woll.
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