In a recent article, The Chronicle of Higher Education tackled the topic of ongoing confusion in student financial aid, even amid moves by Congress to simplify the way in which students apply for federal aid. Although the U.S. Department of Education has produced the College Financing Plan, a standardized form that is intended to simplify information delivered to students and families about their financial aid packages, confusion continues.
The Chronicle of Higher Education writer Goldie Blumenstyk zeroes in on Clear Disparity: New Data Adds Consumer Voices to Award Letter Confusion Debate, an in-depth survey published by CampusLogic’s VP of Research, Carlo Salerno, and VP of Student Financial Success, Amy Glynn. Research in the report reveals exactly where consumers find dollar amounts or wording on award letters unclear—and it reveals clear disparity between what experts and consumers find confusing. The report shows that students and families are more confused than ever about either wording or dollar amounts in their notification letters. In addition, it includes a recommendations section with actionable changes that will get more students into the classroom and keep them there.