“Students were spending time in line at our offices—on the phone and in person—to ask very basic questions about their financial aid award letters,” explained Ben Burton, Chief Financial Officer at the Ivy Tech Community College System. “My staff was spending a lot of time creating award letters, but students were struggling to understand what they meant.” Sending upwards of 20,000 paper award letters a year, Burton needed a better solution. One that would bring Ivy Tech’s communications to life for students, while simultaneously standardizing and driving efficiency across his 19 campuses. “We turned to CampusLogic’s AwardLetter to drive consistent communications—and the results have been amazing for staff and students.”
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